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AI features are enabled by default for new organizations. Control sends requests for AI-generated answers and suggestions only through approved European Union (EU) processing routes. There is no AI processing choice during onboarding. The same EU-only processing setup applies organization-wide to all Control AI features.

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Enable or disable AI

Organization admins can open Settings → AI and automation and use Enable AI features to turn AI-powered analysis, suggestions, chat, and automation on or off. Turning AI off prevents new AI-processing requests for the organization. Turning it on restores AI functionality using the same EU-only processing setup.

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Processing behavior

  • AI inference stays on approved EU routes.
  • Control does not fall back to a global AI route.

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